top of page

Your privacy, our priority

Last updated: September 30, 2026

 

This privacy policy may be consulted at any time at www.droitsdutravail.ca/politique-de-confidentialite.

At Pelletier, Attorney, Arbitrator and Mediator Inc., we are committed to respecting the privacy of our visitors, clients, and anyone who contacts us. This privacy policy (the “Policy”) describes how Mr. Pelletier and his associates collect, use, disclose, store, and protect your personal information, and explains your rights regarding it. Its purpose is to inform you:

 

  • the way we collect and process your personal information;

  • the information we collect and the purposes for which we use it;

  • the suppliers and technological tools we use;

  • your rights regarding your personal information;

  • the person responsible for the protection of personal information and how to contact them;

  • our site's policy regarding cookies.

Collection of personal information

We collect only the personal information required for the purposes described in this Policy, including:

 

  • your first and last name;
  • your email and home addresses;
  • your cell or home phone number;
  • your job title and the name of your employer;
  • your hiring date and the date of any relevant event (workplace accident, termination of employment, last alleged incident of psychological harassment at work, etc.);
  • the date of and reason for the termination of your employment, if applicable;
  • ​a copy of your photo identification showing your address (for example, a driver’s licence, or a passport together with a Hydro-Québec bill dated less than one month ago), which the Barreau du Québec requires us to collect in order to verify the identity of our clients; this document is kept securely in the client’s file for the period set out in the “Retention of personal information” section;
  • any other information you choose to provide that is necessary to handle your request or your file.

 

This information is collected through the means described in the “Forms and collection methods” section.

Forms and collection methods

Your personal information is collected through the following means:

 

  • the consultation and contact forms on our website;
  • email, telephone, text messaging and videoconference;
  • the documents you send us in connection with your file.

 

We use this information for the following purposes:

 

  • opening a client record, as required by the Regulation respecting accounting and professional practice standards of advocates;
  • checking for any actual or apparent conflict of interest;
  • contacting you promptly and advising you appropriately based on your situation;
  • following up on your file;
  • representing you, where applicable;
  • billing;
  • sending you our newsletter, if you have subscribed to it.

 

We do not use your personal information for any other purpose without your consent, unless permitted or required by law.

Log files and cookies

We collect certain information through log files and cookies. These files allow us to compile traffic statistics, facilitate navigation and improve our services.

 

The cookies used by the site mainly collect the following information:

 

  • the operating system and browser used;
  • pages visited and searches performed.

 

They allow us to achieve the following objectives:

 

  • analysis of traffic on our website;
  • targeted advertising.

 

Non-essential cookies are only activated with your consent, which you may give or refuse through the banner displayed on your first visit. You may also disable them at any time in your browser settings; some features of the site may then be limited.

Sharing of personal information

We never sell or rent your personal information. We only disclose it to third parties in the following cases:

 

  • to our service providers, only to the extent necessary to deliver our services (see the “Subcontractors and technology tools” section);
  • with your consent;
  • where permitted or required by law, including in the context of judicial or administrative proceedings.

 

Your information remains protected by solicitor-client privilege at all times.

Subcontractors and technology tools

In the course of our practice, we use technology and cloud service providers to communicate with you, manage your files and deliver our services. We choose these providers carefully and seek to obtain confidentiality commitments from them that are consistent with this Policy.

 

We use, in particular, the following categories of tools:

 

  • Email: mainly hosted by HostGator and accessed through Apple’s Mail application; Gmail may also be used occasionally and on a secondary basis;
  • Cloud storage and document management: for the secure storage of our documents and files;
  • Videoconferencing platforms: for remote consultations and meetings;
  • Telephone, text messaging (SMS) and virtual receptionist service: provided by Quo, to handle our incoming calls and certain communications with our clients;
  • AI-assisted translation tools: for the translation of certain documents;
  • Generative AI tools: to support research, drafting and review of certain documents.

 

Call recording

Our telephone calls may be recorded for record-keeping, training or quality control purposes. These recordings constitute personal information and are handled in accordance with this Policy, including the retention periods and security measures described herein.

 

Use of artificial intelligence

In accordance with the Barreau du Québec’s guidance on the responsible use of generative artificial intelligence, we have ensured that the AI tools we use are configured in closed mode, with no training on the information submitted to them. The use of artificial intelligence remains under the supervision and professional responsibility of the lawyer handling the file; no content generated by such a tool is used without human review and validation.

 

Where is your information processed?

Some of these providers are located outside Québec, including in the United States and the European Union. When your personal information is processed or stored outside Québec, we ensure that it receives adequate protection, by means of a privacy impact assessment proportionate to the sensitivity of the information, as required by law.

 

We remain responsible at all times for the protection of your personal information, including when it is processed by one of our service providers, regardless of where that provider operates.

Hosting of our website

Our website, as well as the forms through which you send us your personal information, are hosted by Wix.com Ltd., a company headquartered in Tel Aviv, Israel. Depending on the technical configuration in place, this information may be stored and processed in Europe or Israel. Information submitted through these forms is also forwarded to us by email, as described in the previous section.

 

We invite you to consult Wix’s privacy policy to learn more about its practices.

Retention of personal information

We retain your personal information, under appropriate security conditions, only for as long as necessary for the purposes for which it was collected or for the period required by law:

 

  • client files: at least seven (7) years after the file is closed, in accordance with the regulations applicable to lawyers;
  • consultation requests that do not proceed: for as long as necessary to process the request and check for conflicts of interest;
  • call recordings: for as long as necessary for the purposes for which they were made.

 

Once these purposes have been achieved, the information is securely destroyed or anonymized, in accordance with the law.

Person in charge of the protection of personal information

Me Martin Pelletier is the person in charge of the protection of personal information for the firm. He ensures compliance with this Policy and applicable laws.

 

For any question about your personal information, click here to write to the person in charge.

 

The person in charge undertakes to protect the personal information collected, not to disclose it to third parties without informing you, and to respect the purposes for which it was collected.

 

Confidentiality incidents

In the event of a confidentiality incident involving your personal information, we promptly take reasonable measures to reduce the risk of harm and to prevent similar incidents from occurring. If the incident presents a risk of serious injury, we promptly notify the Commission d’accès à l’information and the persons concerned. We also keep a register of confidentiality incidents.

Your rights

Subject to the exceptions provided by law, you may at any time:

 

  • request access to the personal information we hold about you;
  • request its correction if it is inaccurate, incomplete or equivocal;
  • request that its dissemination cease or that it be de-indexed, in the cases provided by law;
  • request that it be communicated to you, or to a person you designate, in a structured, commonly used technological format;
  • withdraw your consent to its use or disclosure;
  • unsubscribe from our newsletter, using the unsubscribe link included in each mailing.

 

To exercise these rights, click here to send us your request. We will respond in writing within 30 days of receipt. We may ask you to confirm your identity before processing your request.

 

If you disagree with our response, you may contact the Commission d’accès à l’information du Québec.

Security

The personal information we collect is stored in a secure environment. Everyone who works for us is required to keep it confidential and makes a written commitment to that effect, in addition to our ethical obligations regarding professional secrecy.

 

To ensure the security of your personal information, we use, among others, the following measures:

 

  • SSL encryption on our website;
  • passwords on files containing confidential personal information;
  • password-based access management;
  • written confidentiality undertakings by staff;
  • locked storage of physical files;
  • a closed office for Me Pelletier;
  • use of a virtual private network (VPN) at all times.

 

However, no mechanism offers absolute security, and some risk always remains when using the Internet to transmit personal information. You may also send us your information by telephone at (514) 800-0354 or by fax at (514) 556-8008.

Changes to this privacy policy

We may modify this policy to ensure its compliance with applicable law or to reflect changes in our practices. The date of the last update is shown at the top of the page. We encourage you to review it regularly.

Consent

We collect your personal information with your consent, given for specific purposes and for the duration necessary to fulfill those purposes. When you submit a form or contact us, you consent to your information being used for the purposes described in this policy. You may withdraw your consent at any time, subject to restrictions imposed by law or arising from our professional obligations.

Applicable Legislation

We are committed to complying with, in particular:

 

  • the Act respecting the protection of personal information in the private sector, CQLR, c. P-39.1;
  • the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5;
  • Canada’s Anti-Spam Legislation, S.C. 2010, c. 23;
  • the Regulation respecting accounting and professional practice standards of advocates, CQLR, c. B-1, r. 5.
bottom of page